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<title>Operations - Part 3</title>
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<lastBuildDate>Sat, 6 Jun 2026 16:33:53 GMT</lastBuildDate>
<pubDate>Fri, 7 Aug 2015 16:31:49 GMT</pubDate>
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<title>Operations - Part 3</title>
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<description><![CDATA[<p class="" style="margin-bottom: 0.0001pt;"><b><span>Happy Tuesday everyone.&nbsp; We continue on the topic of Operations this week!</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>&nbsp;</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>Let’s review some general principles of medical record documentation.&nbsp; </span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>&nbsp;</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>The principles of documentation listed below are applicable to all types of medical</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>and surgical services in all settings. For Evaluation and Management (E/M)</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>services, the nature and amount of physician work and documentation varies by</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>type of service, place of service and the patient's status. The general principles listed</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>below may be modified to account for these variable circumstances in providing</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>E/M services.</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>&nbsp;</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>1. The medical record should be complete and legible.</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>2. The documentation of each patient encounter should include:</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>• reason for the encounter and relevant history, physical examination</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>findings and prior diagnostic test results;</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>• assessment, clinical impression or diagnosis;</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>• plan for care; and</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>• date and legible identity of the observer.</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>3. If not documented, the rationale for ordering diagnostic and other ancillary</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>services should be easily inferred.</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>4. Past and present diagnoses should be accessible to the treating and/or</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>consulting physician.</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>5. Appropriate health risk factors should be identified.</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>6. The patient's progress, response to and changes in treatment, and revision of</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>diagnosis should be documented.</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>7. The CPT and ICD-9-CM codes reported on the health insurance claim form</span></b></p>
<p class="" style="margin-bottom: 0.0001pt;"><b><span>or billing statement should be supported by the documentation in the</span></b></p>
<p class=""><b><span>medical record.</span></b></p>
<p class=""><b><span>&nbsp;</span></b></p>
<p class=""><b><span>Do you have any specific operations topics that you want us to tackle next?&nbsp; Any questions for us?&nbsp; Have a great day!</span></b></p>]]></description>
<pubDate>Tue, 4 Aug 2015 15:50:36 GMT</pubDate>
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<link>https://www.askascent.com/forums/posts.aspx?topic=1133567</link>
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<description><![CDATA[Greetings!  I hope everyone is well.  We will continue our review of operations – Chapter 8 of the resource manual.<br /><br />Operational efficiency is upon us.  Are you familiar with the following terminology:  six sigma, patient value streams and flow mapping?  <br /><br />Six Sigma – A business management strategy used to improve the quality output of process by identifying and removing the causes of defects and minimizing variability in business processes.<br /><br />The core elements of Six Sigma include:<br />Improved process performance<br />Decreased variation<br />Maintain consistent quality<br /><br />Tools used to help improve patient flow and cycle time include flow mapping, cycle-time measurement and interruptions lists.<br /><br />Flow mapping – Put yourself in the patients shoes by walking through a typical visit from check in to check out.  What is working well, what is missing, how long does it take to check in, be roomed, see the provider and check out of the clinic. <br /><br />Pay special attention in the following area – how were you treated along the way, what paperwork did you touch, where there equipment glitches, how many times did the provider have to the leave the room to retrieve something?  Can you identify duplication and rework?<br /><br />What is the difference between value-added and non-value-added activities?<br />What is a cycle-time measurement?<br /><br />Sample Questions:<br /><br />The following is an example of a non- value-added activity:<br />A.	Patient check in<br />B.	Documenting vitals<br />C.	Poorly stocked exam room<br />D.	Exam room standardization<br /><br />Answer C<br /><br />The following techniques can be used to understand the patient care process:<br />A.	Flow Mapping and Cycle-time measurement<br />B.	Flow Mapping and Co-location <br />C.	Co-location and Flow Mapping<br />D.	Standardization and Cycle-time measurements<br /><br />Answer A<br />]]></description>
<pubDate>Wed, 5 Aug 2015 16:33:39 GMT</pubDate>
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<link>https://www.askascent.com/forums/posts.aspx?topic=1133822</link>
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<description><![CDATA[Let's talk about ancillary services and some associated terminology.<br /><br />Laboratory services, Audiology, Hearing Aid Sales, Allergy services, aesthetician services and CT services are some examples of ancillary services that could be found in an ENT practice.  <br /><br />Ancillary services can be diagnostic, therapeutic or custodial in nature.  <br /><br />Should you add an ancillary service in your practice?  <br /><br />Before deciding whether or not you should add one or more and on what scale, you would want to do a feasibility study including market analysis and cost benefit analysis as well as a business plan.  Other considerations would be possible legal or credentialing issues specific to your state.  <br />]]></description>
<pubDate>Thu, 6 Aug 2015 15:03:06 GMT</pubDate>
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<link>https://www.askascent.com/forums/posts.aspx?topic=1134101</link>
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<description><![CDATA[Let’s wrap up our overview of operations today.  Please chime in if you have any questions – they are always welcome! <br /><br />You should understand the difference between scorecards, dashboards and reports.   What do they include, when and how are they utilized?<br /><br />Let’s change gears and talk a little bit about Inventory in the medical practice<br /><br />Do you know the four basic types of suppliers?<br />-Manufacturers<br />-Distributors<br />-Independent Retailers<br />-Import sources<br /><br />How do you choose a supplier?<br />A good supplier will provide products when you need them and also advocate for your business. <br /><br />Stock control  - what is it and why is it important?  <br />Are you familiar with stock control methods:<br />Minimum stock level<br />Stock review<br />Just in time (JIT)<br />Re-order lead time<br />FIFO – First in, first out<br /><br />What is a PO?<br /><br />Be familiar with the advantages and disadvantages of keeping lots of stock on hand vs. little to none<br /><br />How much stock you keep will depend on the following factors:<br />-reliability of supply<br />-expectations of price rises<br />- how steady demand is<br />- discounts for buying in bulk<br /><br />Everyone have a great weekend!!<br />]]></description>
<pubDate>Fri, 7 Aug 2015 17:31:49 GMT</pubDate>
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