COPM Wednesday's Wise Tip for Preparing for COPM

Wed, 16 Jul 2014 20:16:48 GMT

Hi Everyone

Welcome to day 3 of our 12 week COPM on-line review forum. Now that you are in the "study" mode, we want to keep the momentum going.

Do the words "test" or "exam" make you feel nervous or uneasy? Both words used to give me major heart palpitations. You see, I went to college later in life and even honestly even before that, I used to get very nervous whenever I was told we were going to be tested. I would literally freeze no matter how well informed I was. When I first started back to school, I joined a study group and one of the first things the leader told me is to stop thinking about them as tests or exams and rather, think about them as tools on assessing my knowledge. So, for those of you that tend to freeze up when you the words test or exam, start changing your way of thinking! The COPM is a tool that assess your knowledge and experience. You manage a physician(s) practice and have gained a tremendous amount of expertise, knowledge, and wisdom so all you need to do is study using the guides we recommend and tap into your knowledge base!

Take a look at the core areas and figure out which area(s) you are the least comfortable with and put out a post or two to this forum so that we know how to help and what suggestions to offer.

Basic Otolaryngology Knowledge -- 10%

A. Knowledge of basic otolaryngology terminology

B. Familiarity with basic otolaryngology procedures and protocols, and patient services

C. Familiarity with basic otolaryngology instruments

D. Knowledge about otolaryngology practice triage

E. Anatomy

F. Pharmacology relevant to otolaryngology

II. Finance and Accounting -- 20%

A. Practice generally accepted accounting principles (i.e. GAAP)

B. Study and evaluate operations and financial reports

C. Prepare and monitor budgets

D. Demonstrate an understanding of corporate structure and its

tax implications

E. Implement and coordinate accounting procedures

F. Develop a cost/benefit analysis

G. Mergers and buyouts

III. Marketing -- 5%

A. Conduct internal and external customer satisfaction surveys

B. Develop and implement a marketing plan

C. Design, implement and monitor advertising and promotional

programs

D. Plan and conduct public relations programs

E. Referral management and development

F. Develop and implement a marketing strategy

IV. Operations -- 35%

A. Develop, prepare, analyze and monitor operational

reports

B. Identify need, create and implement policies and

procedures

C. Practice improvement and quality measurers

D. Risk Management

E. Compliance

F. Revenue Cycle

G Establish and maintain external relationships

H. Develop, implement and monitor a business and/or strategic plan

I. Manage and maintain property, facilities, equipment and supplies

J. Design, implement, and monitor organizational structure

K. Payor & Contract Review and Negotiation

V. Technology -- 10%

A. Terminology of information systems

B. Analyze and manage IS

C. Hardware and software

D. Database administration

VI. Human Resources -- 20%

A. Develop and administer personnel policies

(clinical and non-clinical personnel and providers

B. Formulate and administer compensation and benefit

programs

C. Understand and comply with federal laws & regulations and guidelines pertaining to personnel

D. Leadership Development

Come on folks, don't hesitate -- take the leap and put it out there!

Talk with you again tomorrow. Remember, don't cram so schedule some time for you and review the COPM reference materials and let us know what questions you have or what challenges you are facing.

Thanks!

Peg Pearl
AOA Office
email: mpearl@cmemanage.com